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We have a new and revised FAQ facility with helpful screenshots - check this section out before contacting support. Also don't forget to view our status page to see if we have server issues.

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Mail Server DNS ERROR 21st January 2016

Posted 09:34 21st January 2016

RESOLVED
The issue has been rectified which was caused due to a firewall corruption. Apologies to all customers affected by this outage.

Posted 07:24 21st January 2016

ISSUE
We are currently experiencing a DNS look up error on the mail server. As a result of this error outgoing mail is unable to leave the server and will eventually bounce back to you with look up error. Therefore for urgent outgoing emails please can you use an alternative SMTP server such as the one provided by your ISP/Internet provider.

Further updates will be posted here.




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